As Chief Operations Officer & Project Implementation Specialist at FortiShield Tech Group, Antonio Estrada-Juarez ensures that every cybersecurity engagement—from initial discovery to final handoff—runs smoothly, on time and within budget. With a background in IT service delivery and a laser focus on process optimization, Antonio orchestrates cross-functional teams, refines workflows, and deploys cutting-edge security solutions for businesses throughout Florida. His expertise transforms complex technical initiatives into predictable, high-value outcomes that drive client satisfaction and accelerate growth.
A Proven Leader in Operations & Project Delivery
Antonio’s career spans IT support, managed services and large-scale security deployments. He excels at bridging the gap between engineering vision and day-to-day operations:
Operational Excellence: Antonio designs and implements the processes and playbooks that underpin FortiShield’s 24/7 service delivery. From ticket triage and escalation matrices to quality assurance checks, he codifies repeatable workflows that maintain consistent service levels across every client.
Project Management Mastery: Holding industry-standard certifications (ITIL foundations, PMP®-aligned practices) and years of hands-on experience, Antonio leads complex security projects—such as SOC rollouts, RMM integrations and cloud migrations—ensuring each milestone is delivered on time, on scope and on budget.
Client-Centric Coordination: Fluent in both technical and business language, he serves as the primary liaison for clients in Fort Myers, Tampa, Orlando, Miami and beyond, translating strategic objectives into actionable project plans and keeping stakeholders informed at every stage.
Landmark Achievements & Strategic Initiatives
1. Scalable Service Operations
24/7 Hybrid SOC Integration: Antonio established the operational backbone for our Hybrid AI–Human Security Operations Center, defining shift rotations, incident escalation paths and SLA targets that guarantee under-15-minute responses. His framework scales seamlessly as client demand grows.
FortiRMM Rollout & Automation: He led the phased deployment of our in-house RMM platform across dozens of client environments, coordinating agent installations, group-policy configurations and automated patch-approval workflows that reduced manual intervention by 80%.
Client Portal Modernization: Collaborating with Kyle Hrzenak, Antonio oversaw the launch of a proprietary self-hosted client portal. He managed vendor selection, UI/UX alignment and staged feature releases—delivering integrated file scanning, real-time dashboards and remote-session controls with zero downtime.
2. High-Impact Project Delivery
SentinelOne EDR Enterprise Deployments: From initial proof-of-concept to full production rollout, Antonio directed multi-site SentinelOne agent deployments for healthcare and finance clients, coordinating network segmentation changes, policy tuning and training sessions to ensure rapid adoption and compliance.
FortiVault Backup & BCDR Programs: He architected our disaster-recovery planning engagements—defining RPO/RTO objectives, conducting tabletop drills and validating automated FortiVault restores. His meticulous attention to detail ensures clients can resume operations in minutes, not days.
Cloud Infrastructure Migration: Partnering with our cloud engineering team, Antonio managed seamless migrations of legacy on-prem workloads to AWS and Azure, orchestrating cutover schedules, security group configurations and post-migration performance optimizations without interrupting business services.
3. Process Innovation & Continuous Improvement
Operational Playbook Library: He built and maintains a centralized knowledge base of runbooks, SOPs and troubleshooting guides—accelerating onboarding for new engineers and reducing mean-time-to-resolution by 30%.
KPI-Driven Reporting: Antonio introduced real-time operations dashboards that track ticket volume, resolution times, patch-compliance rates and customer satisfaction scores. These metrics empower the executive team to make data-driven decisions and refine our service offerings.
Vendor & Contract Management: He negotiates technology partnerships and licensing agreements—leveraging FortiShield’s growth trajectory to secure preferential pricing, extended support terms and early-access to beta features.
Why Florida Companies Rely on Antonio’s Leadership
Operating from our Southwest Florida headquarters, Antonio understands the unique challenges facing businesses across the state—hurricane-resilient disaster recovery, compliance with Florida’s privacy laws, and surge-capacity planning for seasonal tourism spikes. His local expertise combined with enterprise-grade methodologies means:
Predictable Project Outcomes: You get clear timelines, defined deliverables and transparent status updates—no surprises, no scope creep.
Optimized Operational Efficiency: Proven processes reduce downtime, streamline change management and improve service consistency.
Scalable Growth Enablement: Whether you’re a fast-growing Tampa startup or a multi-location Miami enterprise, Antonio ensures your security projects scale seamlessly as your business evolves.
Schedule a Consultation with Antonio Estrada-Juarez
When you partner with FortiShield Tech Group, Antonio becomes your dedicated operations and delivery advocate—aligning every technical initiative with your strategic goals. He’ll conduct a complimentary operations review, identify process bottlenecks and propose a roadmap that optimizes your cybersecurity investments.
Contact us today to schedule your one-on-one consultation with Antonio Estrada-Juarez and discover how FortiShield’s operational excellence, underpinned by his proven track record, can deliver reliable, efficient and scalable security solutions tailored to Florida businesses.
